Delivery and Return
DELIVERY AND RETURN POLICY
1. PURPOSE AND SCOPE
This Delivery and Return Policy ("Policy") regulates the delivery, right of withdrawal, subscription cancellation, and return processes for the digital products and services (subscriptions, online consultations, content, etc.) offered by Leap Health Technologies Inc. ("SELLER") through the website www.myleap.co and the mobile application ("Platform"). This Policy has been prepared in accordance with the provisions of the Law on Consumer Protection No. 6502 and the Regulation on Distance Contracts and is an integral part of the Distance Sales Contract between the SELLER and the Buyer ("BUYER") who orders through the Platform.
2. PARTIES
The parties to this Policy are the SELLER and the BUYER as stated in the Distance Sales Contract.
SELLER / SERVICE PROVIDER: Leap Health Technologies Inc.
Address: Fenerbahçe Mah. İğrip Sk. No:13 İç Kapı No:1 Kadıköy / Istanbul
Email: hello@myleap.co
BUYER / CUSTOMER: The real or legal person who orders through the Platform.
3. PRODUCT AND SERVICE DESCRIPTION
The "Products/Services" offered under this Policy include digital subscriptions aimed at dietitians, operational message and communication services, and content and other digital access services provided through the Leap platform.
4. DELIVERY POLICY
4.1. Digital Delivery: All Products and Services offered by the SELLER are of digital nature, and there is no physical product delivery involved.
4.2. Instant Access: After the confirmation of the ORDER placed by the BUYER through the Platform and the successful completion of the payment transaction, the ordered Product/Service is immediately made available to the BUYER.
4.3. Method of Access: The BUYER can access the Product/Service by logging into their account on the Platform or through access information sent via email.
4.4. Delivery Time: The delivery time begins from the moment the order is confirmed, and instant access to the service is provided.
4.5. Additional Charges: There are no shipping or additional delivery charges due to digital delivery.
5. RIGHT OF WITHDRAWAL AND EXCEPTIONS
5.1. The BUYER, as a consumer, has the right to withdraw from the contract without providing any reason and without any penalty within 14 (fourteen) days in distance contracts. However, this right cannot be exercised in exceptional circumstances specified in the Regulation on Distance Contracts.
5.2. Exception to the Right of Withdrawal for Digital Content and Services: In accordance with Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for contracts related to services that have begun to be performed with the consumer's consent before the withdrawal period has ended or for agreements related to services that are performed instantly in an electronic environment or for intangible goods delivered to the consumer immediately.
5.3. Accordingly, in Products/Services such as digital subscriptions, online consultations, and content offered by the SELLER, the right of withdrawal will terminate with the BUYER's access to the service or the download/use of the content. By confirming their order, the BUYER explicitly accepts and declares that they will lose the right of withdrawal upon the immediate performance of the digital content.
6. SUBSCRIPTION CANCELLATION POLICY
6.1. The BUYER has the right to cancel their subscription by sending an email to hello@myleap.co or through the Platform before the next renewal date.
6.2. In the event of a subscription cancellation, the fee collected for the current subscription period is non-refundable. However, the BUYER continues to benefit from the service until the end of the current subscription period and no fee is charged for the next subscription period.
7. RETURN POLICY (REFUND)
7.1. Except for exceptional cases where the right of withdrawal can be exercised, if a valid return request from the BUYER is approved by the SELLER, the amounts paid will be refunded to the BUYER within 14 (fourteen) days at the latest.
7.2. Credit Card / Debit Card Payments: Refunds for payments made with a credit or debit card are made back to the same card, depending on the processes of the relevant bank. The reflection time of the refund to the BUYER's account may vary due to reasons resulting from the internal workings of the banks. The SELLER is not responsible for these delays.
7.3. Wire/EFT Payments: For payments made via wire/EFT, the refund is made to the bank account provided by the BUYER during ordering. The BUYER is responsible for providing accurate and up-to-date bank information for the refund.
8. COMPLAINT AND DISPUTE RESOLUTION
8.1. The BUYER can send their complaints and feedback regarding the Product/Service to the SELLER's customer service email address hello@myleap.co.
8.2. In disputes arising from this Policy, it is recommended that a solution is sought through good faith negotiations between the Parties. If a solution cannot be reached, if the BUYER is considered a consumer in the sense of the Law on Consumer Protection No. 6502, the Consumer Arbitration Committees or Consumer Courts in the BUYER's place of residence shall be authorized. If the BUYER is not a consumer, the Courts and Enforcement Offices of Istanbul (Anatolia) shall be authorized.
9. EFFECTIVENESS AND UPDATE
9.1. This Policy comes into effect on the date it is published on the Platform and becomes binding for the BUYER upon the confirmation of their order.
9.2. The SELLER may update this Policy at any time, depending on business requirements and legal regulations. The updated text comes into effect on the date it is published on the Platform. The BUYER is deemed to have accepted the current Policy provisions by continuing to use the Platform.
Date: October 2025
